If my complaint is upheld, will I be entitled to compensation?

The IC has no power to award compensation. If you have suffered a loss because an organisation has broken the law, you may be entitled to compensation. You must claim this through the courts. The right to compensation applies even if you don’t report the problem to the IC. You can make a claim to the court whether or not the IC has agreed that the law has been broken. See the section on Compensation.